Section outline

  • An image of a stack of cogs to represent the manufacturing process.

    This chapter examines how manufacturers and service firms manage and control the creation of products and services. We’ll discuss production planning, including the choices firms must make concerning the type of production process they will use; the location where production will occur; the design of the facility; and the management of resources needed in production. Next, we’ll explain routing and scheduling, two critical tasks for controlling production and operations efficiency. Then we will look at how firms can improve production and operations by employing quality management and lean-manufacturing techniques. Finally, we will review some of the trends affecting production and operations management.





    Upon completion of this module, you will be able to:
    1. Explain why production and operations management is important in both manufacturing and service firms.
    2. Describe the types of production processes manufacturers and service firms use.
    3. Examine why organizations decide where to put their production facilities and the choices made in designing the facility.
    4. Discuss resource-planning tasks such as inventory management and supplier relations that are critical to production.
    5. Express how operations managers schedule and control production.
    6. Explain how quality-management and lean-manufacturing techniques help firms improve production and operations management.
    7. Explain the roles technology and automation play in manufacturing and service-industry operations management.
    8. Identify key trends affecting the way companies manage production and operations.

    The objectives of this module correspond with the following course outcome(s):
    1. Identify the basic components of the marketing mix: Product, Place, Price, and Promotion.
    2. Explain accounting and financial management including planning, budgeting, resource allocation, and sources of funding.
    3. Demonstrate an understanding of the forces that shape the business and economic structure of the United States of America in a global marketplace and compare it to other economic systems.
    4. Describe the functions of the business manager: planning, organizing, leading, and controlling.
    5. Describe the ethical, regulatory, and social environments of business.

    To achieve these objectives:

    1. Read the Module 10 Introduction.
    2. Read and view the materials in the Chapter 10 Pressbooks book.
    3. Complete the Module 10 quiz.
    4. Complete the Module 10 Ethics Activity.
    5. Compete the Module 10 Critical Thinking Case Group Assignment.

    Module Pressbooks Resources and Activities

    You will find the following resources and activities in this module at the Pressbooks website. Click on the links below to access or complete each item.

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