Module 9: Delegating Tasks and Communication
Section outline
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Strong communication is the foundation of safe, effective, and compassionate nursing care. As a nurse, your ability to clearly exchange information can greatly impact a client's health outcomes, your team’s coordination, and your own confidence in care delivery. Image credit: Pixabay (https://pixabay.com/photos/stethoscope-heart-medical-health-6497490/)This module will help you understand the importance of communication in the workplace and assess your own communication skills. You will learn how to apply professionalism, cultural sensitivity, and respect in every interaction—with clients, families, and health care team members.
Key communication skills include active listening, using caring and respectful language, and adapting your communication style to the situation and audience. You’ll also explore therapeutic communication techniques, proper use of medical terminology, and how to verify that your message is clearly understood.
Clear, professional communication is also critical when working with the interprofessional team. It supports safe handoffs, continuity of care, and accurate documentation. This module will guide you in choosing the right methods for communicating client information and following legal and ethical documentation standards.
Before diving into the content, take a moment to watch the included video. Reflect on the unseen needs people may have—and the difference a nurse can make by building human connection with empathy and care.
Upon completion of this module, you will be able to:
- Apply principles of safe, cost-effective, and evidence-based nursing care while upholding professional and ethical standards (Course Outcome #1).
- Demonstrate effective communication using verbal, nonverbal, written, and technological methods to collaborate with patients, families, and healthcare teams (Course Outcomes # 3, 5).
- Promote health and wellness by applying teaching, learning, and leadership principles in partnership with clients and interdisciplinary team members (Course Outcome # 6).
To achieve these objectives:
- Read the Module 9 Introduction
- Read Chapter #2, Communication, in the textbook, Introduction to Practical Nursing.
- Complete the Module 9 Assignment and Quiz
Module Pressbooks Resources and Activities
You will find the following resources and activities in this module at the Pressbooks website. Click on the links below to access or complete each item.
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Students mustMark as done
CLO #1: Apply principles of safe, cost-effective, and evidence-based nursing care while upholding professional and ethical standards.
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CLO #3 & #5: Demonstrate effective communication using verbal, nonverbal, written, and technological methods to collaborate with patients, families, and healthcare teams.
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CLO #6: Promote health and wellness by applying teaching, learning, and leadership principles in partnership with clients and interdisciplinary team members.
Instructions
In this scenario-based activity, you will apply your knowledge of therapeutic communication, client-centered care, and nursing strategies for patients with sensory or speech impairments. Carefully read Mr. Thompson’s profile and answer the critical thinking questions using evidence-based communication techniques and nursing principles.
Your responses should demonstrate:
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Safe, evidence-based, and ethical nursing care as you address the client’s needs (CLO #1)
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Effective verbal, nonverbal, and written communication skills to support collaboration and understanding (CLO #3 & CLO #5)
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Teaching, health promotion, and supportive leadership strategies that empower the client and encourage wellness (CLO #6)
This exercise is designed to strengthen clinical reasoning, empathy, adaptability, and your ability to provide inclusive and holistic care to patients with communication challenges.
Submission Requirements
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Provide your answers in paragraph format
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Use complete sentences and professional language
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Support your responses with concepts from class discussion, assigned readings, and evidence-based communication principles
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CLO #1: Apply principles of safe, cost-effective, and evidence-based nursing care while upholding professional and ethical standards.
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CLO #3 & #5: Demonstrate effective communication using verbal, nonverbal, written, and technological methods to collaborate with patients, families, and healthcare teams.
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CLO #6: Promote health and wellness by applying teaching, learning, and leadership principles in partnership with clients and interdisciplinary team members.
Quiz Introduction
This 10-question multiple-choice quiz is designed to help practical nursing students review essential concepts related to therapeutic communication, the nurse–client relationship, and the provision of safe, patient-centered care for clients with sensory or speech impairments. Questions follow NCLEX-PN style formatting and emphasize real-world clinical decision-making, evidence-based communication strategies, and ethical, culturally responsive care.
Through this assessment, you will apply principles of safe nursing practice, demonstrate effective therapeutic communication, and reinforce strategies that support health promotion and clear collaboration with patients, families, and the healthcare team.
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